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On November 21, USCIS announced that it has expanded the services it offers through its e-Request system. The e-Request system is a web-based tool that allows customers to place an inquiry with USCIS for certain applications and petitions in certain situations. Examples include cases pending longer than posted processing times, cases where ASC Appointment notices (biometrics notices) should have been issued but were not, and cases in which a Service center generates a notice with a typographical error.

Last Tuesday, USCIS announced that e-Request now allows customers to use e-Request for the following additional services:

(1) Submit a service request for all forms to inquire about the status of an application or petition outside normal processing times, or to notify USCIS of an administrative error on a notice or document sent.

(2) For forms I-90 (application to renew or replace permanent resident card) and N-400 (Application for Naturalization), e-Request now allows customers to inquire about ASC appointment notices or other notices.

(3) Submit inquiries regarding accessibility for individuals with disabilities.

We’ll continue to monitor the services provided through e-Request and will provide updates on any changes.

Tags: e-Request
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Photo of Martha Schoonover‡ Martha Schoonover‡

Martha J. Schoonover focuses her practice on business immigration matters and assists employers in obtaining temporary, nonimmigrant visas for business persons, managers and executives, treaty investors and traders, professionals (including researchers and scientists, engineers, computer professionals, and business professionals), exchange visitors, students, and…

Martha J. Schoonover focuses her practice on business immigration matters and assists employers in obtaining temporary, nonimmigrant visas for business persons, managers and executives, treaty investors and traders, professionals (including researchers and scientists, engineers, computer professionals, and business professionals), exchange visitors, students, and crew members working on the Outer Continental Shelf. In addition, Martha assists in obtaining labor certifications and permanent resident status for professionals, researchers, multinational managers and executives and other priority workers and in obtaining and relinquishing U.S. citizenship.

Martha represents companies facing U.S. government investigations or audits for immigration violations and prepares immigration and visa compliance programs for clients. She counsels employers on the employer sanctions and anti-discrimination provisions of the Immigration Reform and Control Act of 1986 and represents employers being audited by the U.S. Government. In addition, she assists foreign companies in obtaining vessel exemptions from the U.S. manning requirements of the U.S. Outer Continental Shelf Lands Act and in obtaining determinations from the Coast Guard that persons are not a part of the regular complement of the crew. Her practice involves appearances before and filing petitions/applications with the U.S. Department of State and its overseas posts, The U.S. Department of Labor, and the Department of Homeland Security, including U.S. Citizenship and Immigration Services and the U.S. Coast Guard. Martha has been a frequent lecturer and author for the American Immigration Lawyers Association (AILA) American Bar Association and ALI-ABA. She headed AILA’s Labor Certification Task Force from 1993 to 1995 and has served on its State Department and INS/CIS General Counsel Liaison Committees.

‡ Admitted in the District of Columbia. Not admitted in Virginia. Practice limited to federal immigration practice.
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